Frequently Asked Questions
Everything you need to know about shopping with GOT'EM.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items with original tags attached. Please use our online portal to initiate your return.
Are the products authentic?
Absolutely. At GOT'EM, we guarantee 100% authenticity on all sneakers and apparel. Every item undergoes a rigorous multi-point inspection process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.
How do I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to monitor your package's progress in real-time.
Do you restock sold-out items?
Due to the exclusive nature of our collections, many items do not restock. We recommend signing up for our newsletter and alerts to be notified of any surprise drops.