Returns & Exchanges
At GOT'EM, we want you to be completely satisfied with your purchase, which is why we offer a hassle-free 30-day return policy for all unworn items in their original packaging. Whether the fit isn't right or you've changed your mind, our streamlined process ensures a quick resolution.
Initiate Your Request
Log into your GOT'EM account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Authorization number.
Package Your Items
Securely place the items in their original packaging, ensuring all tags are attached and the product is in its original, unworn condition.
Label and Ship
Affix the prepaid shipping label provided in your email to the outside of your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing